New Articles

  1. Why can’t I find a specific vendor or product?

    We maintain a very large database, and we're still expanding! There are a few reasons we might be missing a product you're looking for We don't yet have that vendor's catalog in our database It's a new product from a vendor we already have...
  2. How often are data in our database updated?

    We work hard to promptly capture the flow of new publications and products in our database Updating our database is a big job and we do it monthly so you can stay up-to-date with the latest and greatest. Our partnerships with a range of vendo...
  3. Why am I getting no results?

    No results on your first attempt? No problem! Here are a few tips to guide you through BenchSci's Reagent Selection application: If you have access to multiple reagent and model system types, start your search by choosing your product type...
  4. What's the best way to get in touch with us?

    There are a few ways to get in touch with us! Feel free to reach out to our Scientific Support team through one of these methods. Someone will be in touch within 1 business day! In-app Chat Email Request Form Click at the...
  5. Why can't I find figures from a paper I wrote?

    We have analyzed over 15 million open- and closed-access publications — a lot goes into whether we show a paper on the platform For a figure from a publication to make it into your search results, we have to be highly confident in the data tha...
  6. Re-visiting recent and saved searches

    When starting a new search, you can readily rerun one of your last 15 searches Planning your next experiments and finding appropriate reagents and model systems can be an iterative process. To help you, clicking into an empty search bar shows y...
  7. How do I reset or change my password?

    If you would like to change your password or can't log in because you've forgotten your password, enter your email address and select Forgot password on the login page. You will be prompted to Request Reset . You'll receive an emai...
  8. Why is access free for academic users?

    Free for academic users? What's the catch? Don’t worry — we’re not spying on you or selling your data. There’s no hidden clause or surprise fees coming later. We’ve developed great technology and we want as many scientists as possible to have...
  9. Can I keep my account if I change institutions?

    Possibly! Please check out the scenarios below, and get in touch with us if you have any questions. If you change academic institutions , you are welcome to sign up for a brand new account with your new email address. However, if you have...
  10. Do I need to install anything to access the platform?

    Nope - you just need internet access! Our database and functionalities are navigated through web-based applications, so all you need is a modern web browser and a stable internet connection. Our platform works on all major internet browsers...